Cancellation Policy

THIS PAGE IS OUT OF DATE. THE CURRENT CANCELLATION POLICY CAN BE FOUND AT:

http://www.vmfit.com/pricing/

Current Policy as of 6/1/2015: If you do not attend a group class or training session for which you are signed up, that session will be deducted from the total classes or sessions you have on account. If you are not able to keep your reservation or appointment, we require 10 hours notice to cancel without penalty.

The third time that you no-show for your class or personal training session OR you cancel your reservation inside the 10 hour cancellation window, you will be charged for that cancellation.

Late cancellation fees are as follows:

• $15 for a group class
• $25 for a semi-private personal training session
• $45 for a private personal training session

If you have a limited session package (i.e. punch pass), we will charge you the late cancel fee but you will not lose the session.

We recognize that there are numerous and often legitimate reasons why you can’t make it to your classes or sessions occasionally. That’s why you get 3 “no shows” for free.

Why are we making this change to our policy?

Several reasons:

• Our trainers and instructors are compensated based on attendance.
• Their time is valuable and they spend a considerable amount of time and money on continuing education and preparing for their classes and sessions.
• No shows prevent our wait-listed clients from attending a class.

Vitruvian Fitness is a small, personal fitness studio that provides an intimate trainer/instructor-to-client ratio.  We like it that way and hope that you do too. We appreciate your business and want to make sure everyone has an opportunity to experience what we offer.

Thank you for your consideration of your fellow workout buddies, instructors and trainers.